An "online" contract of sale means the distance contract, i.e. the legal shop for movable goods and/or services concluded between a supplier, in this case the tinelli.it site of the company Tinelli & C. SRL, based in Viale Vicenza 4C, Valenza Al 15048, registration number in the Chamber of Commerce AL-162805, P. IVA 01464860061 and a customer consumer within a distance selling system organized by the supplier who, for that contract, uses only remote communication technology called "internet". All contracts, therefore, will be concluded directly through access by the customer consumer to the website corresponding to the address tinelli.it where, following the indicated procedures, he will come to conclude the contract for the purchase of the good. A consumer means a natural person who purchases goods and services for purposes not directly related to any professional activity carried out. Below are the conditions of sale that will remain effective until they are varied by the supplier. Any changes to the conditions of sale will be effective from the moment they are published on the www.tinelli.it website and will refer to the sales made from that point on.


All the sales prices of the products displayed and indicated on the site are inclusive of VAT (for the countries in which it is applied) and the customer can pay for the ordered goods with the payment methods indicated online at the time of purchase. The prices displayed on the site are valid only for orders placed online.
The purchase invoice will be issued only if expressly requested in its place, a delivery note will still be provided which will equally attest as proof and ownership of the purchase also for the purposes of the legal guarantee and possible exercise of the right of withdrawal.

For non-EU countries the price is excluding local taxes and import cost which are to be paid by the customer.


If the purchased product is not immediately available in stock, Tinelli & C. SRL will communicate the times of availability of the same and send it as soon as possible.


All product descriptions published on the tinelli.it website are, as far as possible, updated and accurate. Equally the images of each product are as accurate as possible, however they may differ insignificantly from the product purchased, for example in color, shape and size.
For a better display of the products offered, some images are enlarged compared to the original and therefore not in 1: 1 scale.


Some characteristics of the stones of the jewels on sale such as carat weight, shape and color are to be considered indicative and may undergo slight variations in increase or decrease compared to what is indicated in the respective analytical data sheets of the products so as not to bring significant changes to the overall value nor to the appearance of the jewel. If these changes are such as to increase the overall value of the jewel, no balance amount will be requested from the customer.


All purchased products are sent in packs at no additional cost. The packages may vary in shape and color compared to those published on the site which are therefore to be considered purely indicative.
Certified diamonds set in jewels will be accompanied by their certificate.


Tinelli & C. SRL ships for FREE throughout Italy through its selected couriers. All goods travel insured. For the remaining countries, any costs to be borne by the buyer are possible and will be calculated from time to time, due to the different factors that contribute to establishing the cost of a shipment.
In the absence of the recipient at the time of delivery, a notice will be left and the customer will have to personally contact the courier or shipper as soon as possible to agree on how to deliver. Signing by an adult is required for the collection of each shipment. The shipping address is the one indicated by the customer when buying online, except as otherwise and pre-arranged by writing between the parties. At the time of shipment we will show a photo of the package as well as shipped to verify its consistency with how much the customer will receive at the time of delivery. If you see any differences (probably due to tampering) you need to sign with "control reserve". Otherwise we will not be able to refund any ruptures or damages of the purchased product.
In no case will shipments be made to PO boxes, mail boxes and the like.
The delivery of the purchased item will take place within 30 working days from the date of payment. This indication applies to deliveries in Italy, for all other destinations the timing will be calculated from time to time.


Tinelli & C. SRL takes no responsibility for the disruptions attributable to major force such as accidents, explosions, fires, strikes and/or lockdowns, earthquakes, floods and other similar events that prevented, in all or part, to implement in the agreed timeframes the contract. Tinelli & C. SRL will not be liable to any party for damages, losses and costs incurred as a result of the non-execution of the contract for the above cases, having the consumer entitled only to the return of the price paid. Similarly, Tinelli & C. SRL is not responsible for any fraudulent and unlawful use that may be made by third parties, credit cards and other means of payment, when paying for purchased products.


For products that provide for it due to the type of goods they represent, Tinelli & C. SRL offers a minimum guarantee from the date of purchase.


The consumer undertakes and obliges, once the "online" purchase procedure has been completed, to provide for the printing and preservation of these general conditions, which, moreover, he will have already seen and accepted as an obligatory step in the purchase, as well as the specifications of the product subject to the purchase, and this in order to fully satisfy the condition of articles. 3 and 4 of Dec. Legisl. 185/1999. In addition, the purchaser is severely prohibited from entering false, and/or invented, and/or fictional data in the registration procedure necessary to activate against him the process for the execution of this contract and its further communications; Personal data and email must be exclusively your own real personal data and not third-party data, or fantasy. It is expressly forbidden to make double registrations corresponding to a single person or enter third-party data. Tinelli & C. SRL reserves the right to prosecute any violation and abuse, in the interests and for the protection of all consumers.


Tinelli & C. SRL has the power to terminate the contract entered into by simply communicating it to the customer with appropriate and justified reasons; in this case, the customer will only be entitled to the return of any amount already paid. The bonds taken by the client referred to in art. 7 (Buyer's obligations), as well as the guarantee of the successful payment that the customer makes with the means referred to in art. 2, are essential, so that by express pact, the non-compliance, by the Customer, of only one of those obligations will result in the termination of the contract ex art.1456 c.c., without the need for a judicial ruling, except for the right for Tinelli & C. SRL to take legal action for compensation for the further damage. The customer has the right to cancel the contract within 24 hours of receiving the confirmation email by promptly communicating it to customer service by email to ltinel@hotmail.it.


The personal data is collected with the purpose of registering the customer and activating against him the procedures for the execution of this contract and the necessary communications; these data are processed electronically in accordance with applicable laws and can only be presented at the request of the judicial authority or other law-authorised authorities. Personal data will be communicated to persons delegated to carry out the activities necessary for the execution of the contract stipulated and disseminated exclusively within the scope of that purpose. The person concerned enjoys the rights of the Dec. Legisl. 196/2003 (Code on the Protection of Personal Data) i.e.: to ask Tinelli & C. SRL for confirmation of the existence of personal data; to know their origin, the logic and purpose of their treatment; to obtain its update, adjustment, and integration; to request its deletion, anonymous transformation or blocking in the event of unlawful treatment; to oppose their treatment for legitimate reasons or in the case of the use of data for sending advertising material, commercial information, market research, direct sales and interactive commercial communication. The owner and responsible for the collection and processing of personal data is the company Tinelli & C. SRL.


Any dispute relating to the application, enforcement, interpretation and violation of the purchase agreements entered into "online" through the website tinelli.it is subject to italian jurisdiction; These general conditions are, although not expressly foreseen, as planned, in the combined provision of Legislative Decree 50 of 15.1.1992 and Legislative Decree 185 of 22.5.1999. The Alexandria Forum will be responsible for any disputes between the parties regarding this contract.


The consumer has the right to withdraw from the contract in the cases expressly provided for in the first paragraph of art.59 of Legislative Decree 206/2005, without indicating the reasons, within 14 days from when he received the product (in the case purchase of multiple products, delivered separately with a single order, received the latest product).
To exercise the right of withdrawal, please contact us by writing an email to: ltinel@hotmail.it
If you decide to activate the right of withdrawal you will have to return the products at your expense within 14 days of the withdrawal to the following address:

Tinelli & C. SRL
Viale Vicenza 4 / C
15048 Valenza (Italy)
tel.: +39 0131 924348
fax.: +39 0131 953224

This deadline will be respected if you carry out the shipment before the expiry of the fourteenth day.
The goods must be returned in perfect condition, in particular the jewel and / or the watch must be in the same condition in which they were received, including packaging, packaging, label tags, seals etc. The tags must be intact and attached to the jewel and / or watch.

In the event of damage to jewelry and / or watches, such as scratches or evidence of wear due to improper use, i.e. other than to establish its nature, characteristics and functioning, you will be held responsible for the decrease in value of the jewel, this decrease will be communicated via email.

In the case of a correct and legitimate right of withdrawal, we will refund the full amount paid including any delivery costs. Refunds will be made using the same payment method used for the initial transaction, unless you request a refund on a different payment method, in which case any additional costs deriving from the different payment method you have chosen will be at your expense.
The refund can be suspended until the goods are received and until the goods have been delivered in compliance with the above description and in perfect condition.

The refund for non-EU sales will be equal to the amount paid to us by the customer deducted the expenses for the re-import customs operation.


We inform you that pursuant to art. 59, first paragraph, letter c) of Legislative Decree no. 206/2005 (Consumer Code), the right of withdrawal is excluded in relation to the supply of "products made to measure or clearly personalized". With reference to the aforementioned case of exclusion of the right of withdrawal, you are informed and accept that the "products made to measure or clearly personalized" include the products indicated as customizable in the relative information sheet, after their personalization if requested by you.